How can we help you today?
New support ticket
Check ticket status
What is Instamojo?
What can I do using Instamojo?
Is Instamojo the right solution for me?
Is Instamojo available in my country?
How do I create an account on Instamojo?
What is a Link?
What happens once I've added details to a link?
What is the file upload limit?
Pricing and Currency
Which countries and currencies are you supporting sellers from?
What is Instamojo's pricing?
Can I host my own files?
Is Instamojo safe?
Kinds of Links
How do I collect payments through Instamojo?
How can I style my links?
Can I edit the link once it goes live?
How should I price my product or service?
My link is not live, what might be the possible reason?
Can I start selling without adding my payout details?
What are some of the best practices that I should follow?
What are some practices that I should avoid?
Do customers need to send an Authorization email for a payment?
Tools and Features
Where can I redirect buyers post purchase?
What variables can I get using redirect?
Can I view analytics of my links in Google?
Pay what you want
What is 'pay what you want'?
Can I specify a minimum price that the buyer has to pay?
Is there a maximum amount that one can pay?
Can I offer my product for free?
Instamping (PDF stamping)
What is Instamping?
What protection does Instamojo provide for my pdf file?
On what kind of files does Instamping work on?
How can I use the Instamping feature?
How would the stamped pdf file look?
Does Instamojo support discounting? How does it work?
How many discount codes can I add?
Can I keep discount codes private?
How will my audience avail the discounts?
What are the possible scenarios for giving discounts?
SEO friendly links
Are Instamojo links SEO friendly?
How can I customize the SEO options for my link?
What tips should I follow while specifying SEO options?
Can I add variants of the product I'm selling?
How can I add variants to my link?
What is Social Pay?
Is Social Pay optional or mandatory?
Where can I use the 'social pay' option?
How will my customers see for "Social Pay" during checkout?
Can I customize the text that gets shared?
Custom note (post payment)
What is the custom note?
What are the possible scenarios for using custom note?
Payments & Payouts
Does Instamojo support any non-Indian / Foreign Bank's card to buy INR priced links?
When do I get paid?
How do I get paid?
Where do I give you my payout details?
Your payout mail
I haven't received my payout yet, what could be the reason?
See all 7 articles
How to issue a refund?
Can I issue partial refunds?
What is a Resolution Center
What is Resolution Center?
Buyer Dispute Resolution
What rights do I have as a buyer on the Instamojo platform?
What should I do if I am not satisfied with the product?
How will Instamojo help me as a buyer?
Can Instamojo help me create a Resolution Center Case ?
Seller Dispute Resolution
What are the different types of disputes that I should be aware of?
What are Investigation Cases?
What are bank Initiated Cases (Retrievals / Chargeback)?
What is my role in case of a dispute with my customer?
How can I prevent disputes?
See all 6 articles
FAQs for Retrievals & Chargebacks
What are Chargebacks & Retrievals?
What if one of my buyer's charges back a transaction?
When will I get my withheld funds?
What should I do to prove that the product / services are delivered?
What should I do to avoid chargebacks in future?
Reaching Your Audience
How can I reach my audience?
About imojo.in short link
What is a short link?
Can I customize the imojo.in shortlink?
What is the Instamojo Appstore?
What are credits required to purchase apps?
Affiliate System - Merchant
How does the Affiliate System work?
What is my net earning if I use Affiliates?
Can I control who can sell as an affiliate for me?
Affiliate System - Affiliate
How can I become an affiliate for any merchant?
How do I get notified of a sale, as an affiliate?
What and when do I get paid, as an affiliate?
SMS Notification Alert
Can I get a SMS notification every time I make a sale?
Can I control visibility or privacy of my links?
What are the privacy settings that I can set for a link?
What is the payment button?
How can I customize the Payment Button?
Can I remove Instamojo's branding from the button?
Pre-filling Fields in forms
Can I send data to be pre-filled in the form on Instamojo page?
What details can I pass with the link?
Can the user edit the details being passed with the link?
How do I ensure that the link is tamper proof?
What is the Webhook URL?
How can I test the Webhook feature?
How is Webhook URL different from Custom redirect?
Where can I use the Webhook feature?
What is the Message Authentication Code in Webhook?
See all 8 articles
What can I do with the API?
Where do I find my API key?
What is Instapay?
Does Instapay mean I don't need to create links?
How are Instapay transactions different from the others?
Trial Accounts - FAQ
Paying with EMI
Paying with EMI FAQs
Receiving EMI payments on Instamojo
Receiving EMI payments FAQs
Instamojo Bug Bounty
Creating a Payment Link
How to Create a Payment link
Creating a case for refund
How to create Refund case
Create a Custom Field for integration
How to create custom field for integration
Creating Variants in your payment link
How to create variants in your link