Introduction:
Automatic Order Status Tracking allows users to track order statuses automatically. In the past, merchants had to update order statuses manually in the dashboard. However, with this new update, users can now receive automatic status updates directly on the dashboard. This support article provides a detailed guide on how to enable and use the automatic order status tracking feature.
Enabling Automatic Status Updates:
To start receiving automatic status updates, users need to follow a few simple steps:
Click on "Update Order Status" in the dashboard.
Enable the "Tracking Id" toggle.
Enter the tracking ID and select the shipping provider.
Once these details are entered, the status will be updated automatically within 12-24 hours.
New Set of Statuses:
The following new statuses will be updated automatically for orders:
Please note that these same statuses will also be updated on the buyer's track order page and will be displayed in the Orders table column on the Merchant’s dashboard.
Shipment statuses:
| Status | Definition |
| Processing | Order is placed on the store |
| Dispatched | Shipment is picked up and started moving from destination A to destination B (For example, Say, Bangalore to Mumbai) |
| In transit |
The shipment has been accepted and is in transit now. (For example, shipment has reached Mumbai) |
| Out for delivery | The carrier is on its way to deliver the shipment |
| Failed attempt | The carrier attempted to deliver the shipment but failed. It usually leaves a notice and will try to deliver again |
| Available for Pickup | The package has arrived at the nearest pickup point and is available for pick-up |
| Exception | Held at customs, undelivered, returned to sender, or any other shipping expectations. |
| Expired | The shipment has expired as the carrier didn't return the tracking info for the last 30 days |
| Pending | The shipment is pending as the carrier didn't return tracking info |
| Delivered | The shipment has been delivered successfully |
| Cancelled | The order has been cancelled by the merchant |
| Cancellation Requested | The buyer requested to cancel the order |
| Cancellation Rejected | The merchant rejected the buyer’s cancellation request. |
Filtering and Managing Statuses:
With the enhanced Manager Orders feature, users can conveniently view and filter the list of new statuses. A drop-down menu will allow users to filter the statuses according to their preferences.
Updating Statuses Manually:
Should a user ever want to manually upgrade the status at any given point in time, they will need to turn off the Tracking ID toggle. Once the status is updated manually, Instamojo will not automatically update it any further. From that point on, users will be responsible for continuing to update the status manually.
If a user wishes to track the status automatically again after updating it manually, they can simply switch on the toggle. This will enable the system to automatically update the status based on the provided tracking information.
Limitations on Manual Status Updates:
Please note that manual status updates are only available for three stages: Processing (default state), Dispatched and Completed. Users can update the status to one of these three stages manually. For any other status updates, automatic tracking must be enabled.
In case of any issues with order statuses, such as "Wrong tracking ID entered by the users" or "Order status not traceable for more than 24 hours," Instamojo has implemented a notification system to inform users about these issues. These notifications will be displayed on both the Orders details page and the Order table column in the dashboard.
Notifications serve as an alert to draw your attention to any potential issues with the order statuses. If you encounter any of these notifications, please take the necessary steps to address the problem. Here are some actions you can take:
Verify Tracking ID: If the notification indicates that a wrong tracking ID has been entered by the user, it is essential to double-check the entered tracking ID. Ensure that it is accurate and matches the information provided by the shipping provider. Correcting the tracking ID will help in obtaining accurate status updates.
Delayed Status Update: If the order status is not traceable for more than 24 hours, it suggests a potential delay in the shipping process. In such cases, we recommend reaching out to the shipping provider or logistics partner to gather more information about the status of the shipment. They can provide insights into any unforeseen circumstances that might have caused the delay.
By keeping an eye on the notifications on the dashboard, you can promptly address any issues related to order statuses. Resolving these issues will help maintain transparency and ensure a smooth customer experience. If you need further assistance or have any questions, please don't hesitate to contact our support team for guidance.
The inclusion of an auto track shipments feature brings several benefits to buyers. They can conveniently access and monitor the updated order status at each significant stage through their track order page. In addition, they will also receive timely email notifications at every important milestone throughout the shipping process.
Here is the list of emails sent to buyers:
1- Order confirmation email
2- In transit
3- out for delivery
4- Delivered
5- Failed attempt
6- Order cancellation request rejected
7-Order cancelled
Conclusion:
We are confident that the enhanced Manager Orders feature with automatic order status tracking will streamline your workflow and improve your overall user experience. By enabling this feature, you can save time and effort in managing order statuses, ensuring efficient and accurate updates for both you and your buyers. If you have any further questions or need assistance, please reach out to our support team, who will be more than happy to assist you.