A payment can fail due to multiple reasons: Network issues, browser issues, OTP not received on time etc.
Typically in case of a failed payment you should be redirected to the failed payments page, but in some cases the browser gets stuck at one page or the page might break due to increased load time.
Not to worry, your money is safe!
For any failed transaction the money will automatically get refunded into your account in 5-7 bank working days.
You can write to us at firstname.lastname@example.org with the same email address used to make the transaction and we shall help you out.