What happens if I send a payment request to both email address and phone number of a customer?
You can choose to send the payment request to both email and phone of a customer using the bulk request option. In that case, the customer will get the request on both the channels. They can then choose to fulfil the request from any of these two channels - once they complete the request from email or phone, the status of request will change to “Completed”.
User receives payment link on both email and phone -> User clicks the link in email -> Makes Payment -> Payment Successful -> Request status is changed to “Completed”.
You can find the Bulk Request Link in the dashboard here: